[desthemoaner]

Thanks for that.I'll monitor the situation over the next few days just in case the problem is in my mind rather than in the car, because I fear that having for once committed to buying the car before doing the research, I'm ultra sensitive to any sign of issues with ours. It should be easy to replicate the conditions when this first judder appeared, and if as I expect its repeated, I'll do as you suggest.

Edited by: desthemoaner

 

[Lindasaxby]

Well, I now have my car back today (ongoing problem with automatic transmission). Of course it will be a week or so, I guess, to evaluate whether the problem has been properly fixed, but apparently a transmission control module was replaced. I am pleased to say that it was all done under the extended 5 year warranty (2013 reg), so no cost to me and I had a brand new B max courtesy car whilst it was being done. The car was in the garage for 10 days as they had problems getting the part.

So, thanks to this site hopefully the problem is now resolved. A pity my local garage (Ford dealer) did not advise of extended warranty when problem first occurred, but I found out about this on this site. Hopefully I will not be posting again, so happy driving everyone.

 

[jackkook]

I am glad you got it fixed Linda, keep us posted how it goes in the future.

 

[Munrosaxman]

I have a B-Max Titanium Powershift with 9500km on the clock. Bought from new in Mallorca, where we keep it. Our judder started about 1500km ago and is progressively getting worse, except in two situations:1) after a night standing and 2) when a Ford service engineer comes out with me to experience it.
I have tried to demonstrate the problem 4 times now, including an immediate turn-around following a service last Friday. It didn't do it for them but as soon as I got in it on the way home it started again. Honestly, it makes you think you're going nuts.
Anyway, I was so pissed off with it I red-lined the engine several times and log and behold the engine warning light came on later.
Back in to Ford in Palma first thing Monday morning with the light on and the judder as bad as ever. Now they seem to be taking it seriously. I have told them to keep it, drive it as much as they need to until the problem re-occurs. In the meantime I have a courtesy car. Frankly I don't want to see the B-Max again until it's properly fixed, however long that takes. Though, having read the posts, I can envisage a situation where it comes back, all is hunky-dory and then it soon goes again. Anyway, frustrating or not, I have no choice but to persist with it. My wife will only drive an auto, otherwise I would change it for a manual, so that rules out any change for another Ford car as I don't trust the 'box. I looked at swapping it for a Dacia Duster auto here but they offered me a derisory sum of ‚¬7000 in p/ex. The cars only 2 years old and when they drive it they said it was 'perfect'. Feel in a real bind, made worse by the fact that - were it not for this stupid auto box - the B Max is brilliant. "Apart from that Mrs Lincoln....."

 

[number6]

I have a B-Max Titanium Powershift with 9500km on the clock. Bought from new in Mallorca, where we keep it. Our judder started about 1500km ago and is progressively getting worse, except in two situations:1) after a night standing and 2) when a Ford service engineer comes out with me to experience it.
I have tried to demonstrate the problem 4 times now, including an immediate turn-around following a service last Friday. It didn't do it for them but as soon as I got in it on the way home it started again. Honestly, it makes you think you're going nuts.
Anyway, I was so pissed off with it I red-lined the engine several times and log and behold the engine warning light came on later.
Back in to Ford in Palma first thing Monday morning with the light on and the judder as bad as ever. Now they seem to be taking it seriously. I have told them to keep it, drive it as much as they need to until the problem re-occurs. In the meantime I have a courtesy car. Frankly I don't want to see the B-Max again until it's properly fixed, however long that takes. Though, having read the posts, I can envisage a situation where it comes back, all is hunky-dory and then it soon goes again. Anyway, frustrating or not, I have no choice but to persist with it. My wife will only drive an auto, otherwise I would change it for a manual, so that rules out any change for another Ford car as I don't trust the 'box. I looked at swapping it for a Dacia Duster auto here but they offered me a derisory sum of ‚¬7000 in p/ex. The cars only 2 years old and when they drive it they said it was 'perfect'. Feel in a real bind, made worse by the fact that - were it not for this stupid auto box - the B Max is brilliant. "Apart from that Mrs Lincoln....."

My 2014 1.6 auto Titanium X is in now for the 5th or 6th time (I've lost count) and is supposed to be having a new 'Module', which apparently is the ultimate fix.


Like you, I cannot get the judder to appear when at the dealers. It needs a good 30/40 min run followed by stop/start town work, to appear. I suspect that it is the oil/fluid getting to high temperature and thinning, thereby getting past seals and on to clutch plates.
If this is the case, how can any amount of software updates or a new control unit (module) fix it? If the issue is mechanical, electronics can't fix it, just make it less noticeable.

 

[cianpars]

Its a mechanical problem. Needs a new clutch. End of.

 

[desthemoaner]

Maybe (with great respect and every possible acknowledgement of your frustration, Munrosaxman ) its not such a good idea to admit to deliberately red lining the engine.

Such a confession might well present Ford with an opportunity to claim that an owner has admitted responsibility for damaging their own car, and claiming that it absolves them of responsibility for any repairs.

I personally treat my B Max with kid gloves. ;0)

 

[Ant]

Ford in Australia seem to be under much more pressure to sort this out than they are in the UK. Here is the latest update from down under:http://www.caradvice.com.au/570243/powershift-ford-australia-boss-speaks-against-accc-claims-regrets-poor-experience-video/

 

[Munrosaxman]

Latest on my Mallorca B-Max. Once the engine warning light came on the Ford main dealer started to take it seriously and a new TCM plus other components was promised. They kept the car for two weeks, which cost us a couple of hundred euros in terms of insurance charges on the courtesy car, but at least they'd acknowledged a problem. Eventually the car came back. They'd put it through a proper road test, which i had wanted all along. the diagnostics showed a problem and they've now tweaked the software. Apparently, it's now running well. I say 'apparently' as I had to come back to the UK so a friend picked the car up for me instead. I trust his judgement and he detects no problems. However, time will tell. Still, at least it's now on their radar and we are still under warranty. The irony is that it all takes so long I have a car that I rarely get to drive abroad - and when I have done it's been awful. Anyway, benefit of the doubt and all that, let's see what happens when I go out in October and next drive it. Quite why they said they would change the TCM, which was showing on the Ford system as need, and then didn't, is beyond me.

 

[desthemoaner]

One question about this issue that came up on another forum, and its this.

Normally manufacturers will not honour a warranty if during the warranty period the car has been serviced outside the dealer network, or if services are missed, and Ford, I'm told, is no exception.


Given that the gearbox warranty has been extended to five years, does this mean that Ford will view their obligation to fix gearbox faults at no extra cost to the owner less generously if one's B Max does not continue to be serviced by Ford dealers for the additional two years? I asked the question elsewhere and received no answer. Does anyone here know?


Has anyone whose car is out of standard 3 year warranty and who has had their car serviced elsewhere, or missed Ford services during the warranty period, had any trouble getting them to honour the gearbox warranty?


Edited by: desthemoaner

 

[number6]

Has anyone whose car is out of standard 3 year warranty and who has had their car serviced elsewhere, or missed Ford services during the warranty period, had any trouble getting them to honour the gearbox warranty?

My Bmax is just over 3 years old and has just had the auto clutch judder 'fixed' yet again, within the 5 years. The two services, that I have had done, were with a Ford 'specialist', a former Ford dealer, NOT a proper Ford dealer. It made no difference.

 

[desthemoaner]

Has anyone whose car is out of standard 3 year warranty and who has had their car serviced elsewhere, or missed Ford services during the warranty period, had any trouble getting them to honour the gearbox warranty?

My Bmax is just over 3 years old and has just had the auto clutch judder 'fixed' yet again, within the 5 years. The two services, that I have had done, were with a Ford 'specialist', a former Ford dealer, NOT a proper Ford dealer. It made no difference.

Thanks for that.


I was advised on another forum that Ford would almost certainly reject any claim made within warranty if servicing wasn't "main dealer only and up to date". On the same day, a Ford insider told me that the company didn't necessarily check servicing history before authorising payment for repairs.


Mine hasn't been serviced outside the dealer network, but I asked the question primarily because if the obligation to arrange servicing through Ford continued into the warranty extension, mine has missed one.


Seems I have a bit less to worry about.


Edited by: desthemoaner

 

[Mace]

Hi I own 2016 B Max Zetec auto that has been fine with clutch judder until yesterday.
I have fixed the problem today by doing a diy reset to the powershift software and my judder has now gone.
Make sure ignition is on but engine is off.
Press and hold brake peddle.
Move slowly though park reverse neutral drive and sport then back up to drive neutral with selector lever.
Your display in the dashboard will now say Transmission ready.
You have now unlearned and reset the transmission the the judder should have gone or be significantly better.
Hope this helps as its really helped my car.

This reset cured the problems I have had like failing to turn over the engine, judder and misshifting gears and is very smooth now- thanks!!