[garlanj]

Hi all. I hope there's someone here who can help me. I have a 2015 B-Max Titanium with the Sony Stereo, DAB, BT and rear cam. The other day whenever I tried to go into Navigation it told me I had a 'Navigation data error Check SD card'. As the nav was a bit out of date I thought i'd download the latest Sync and get a new card. Unfortunately the card I got was for the non-Sony system.. When I inserted it it started updating the system and half way through displayed the following message
* DOWNLOADER VER. Jun 25 2013 *
Source: TTF is
STATUS: 5. Batch File Not Found
Please insert a correct Download medium

I've taken to a local Ford specialist who says he couldn't communicate with the front control display interface module and that i'd need to replace this at a cost of about £800 before he could find what's wrong!

Can anybody help?

Thanks

 

[TheInstructor]

We are having trouble with our sony sync system on our 15 plate titanium and after having it diagnosed. We're left with a £500 bill to have the module replaced at ford. I have however had mine to bits and there are second hand modules available on various selling sites, but... I am led to believe that they may need coding to your car.
I am in the process of appealing to ford for financial assistance as i feel the part is of unmerchantable quality.

 

[TheInstructor]

Update on the Sony sync stereo problem. I had the car in the local dealers, where we purchased it from and have had it serviced with. After the initial diagnosis of a crook stereo module, they were wanting in the region of £498 for the pleasure of replacing it. After a conversation with Ford head office and a verbal conversation with the service manager, they offered a goodwill gesture to go halves for it. So it ended up at £249 for the replacement part.
On a side note though, all main agents are given finances for a thing they call, Customer Loyalty Programme. The dealers decide when, where, who and indeed if to spend these funds. I appealed to the main dealer for a contribution and they stumped up. Even though the BMAX is over 4 years old now, only just, but they didn't have to offer anything. Cheers, Evans Halshaw.

 

[Hywel S Wales]

Well done.
I too have had success in the past after contacting Customer Relations.

 

[TheInstructor]

Double edged attack helped massively. Local ford customer service agent and ford main office. Well happy.