Hello everyone,
I am a newbie to this forum and for the past 3 months was a mere spectator gaining knowledge from various member posts. So starting with a BIG THANKS to all the members here who helped me with tons of information about the car.
To give a bit of a background, I have never owned any vehicle in my life up until Dec 2015 where after a lot of searching and careful budget considerations, took the plunge to buy a Ford B Max (Automatic Titanium 1.6cc 62 reg plate 44k miles) over the likes of Hyundai ix20s, i30s, Kia vengas, Citroen picassos, Renault meganes and many more from Cargiant.
I went with Cargiant for my first used car (even though this was just outside the 3 year Ford warranty) as I had heard from many of my friends and from the internet about their wonderful reputation and how they provide peace of mind and in addition how good Fords generally were.
It was a perfect purchase as I liked the car a lot for what all it brought for the £7k price. There was just one minor niggle which I found out after a few weeks of my purchase - famous Judder problem. I wasnt overtly concerned by it as I had read from many forums about many B Max owners experiencing this problem and how it would improve once the car understood my driving style or a worse case scenario Ford's extended warranty on clutch pack/ software update resolving this problem.
Having this in mind and with my busy office schedule, I carried on an usual using this happily for my commute purposes. On monday this week though, my car started making loud screeching noises when I was on the lower gears/speeds. Without taking a chance, I quickly brought the car to a halt on the roadside and called my breakdown recovery agency who towed the vehicle to my house. Even after this, I was under the impression that the car had just thrown some minor niggle and could be easily fixed. I called Cargiant to understand their stance on it who advised me to get it diagnosed by Halfords or a VAT registered garage before they could step in. I though did my own research and found that Ford would cover the transmission related problems under their extended warranty as they were aware of the Judder problem with this car.
I got my breakdown recovery agency to tow the car to a TrustFord dealer yesterday and became confident by their assurances as they seemed to be aware of the problem even before I could explain in full.
I called in later yesterday afternoon just to obtain an update and received the dreadful message stating that my gearbox needed replacement and they wouldnt cover it under the extended warranty and I may need to shell out close to £5k for it. I just couldnt believe my ears as it was just 3 months back that I purchased this wonderful car for £7k and now having to shell out an additional £5k. I just couldnt fathom this and contacted Cargiant about it even though I didnt have much hopes.
Fortunately for now, Cargiant have arranged to recover my car from TrustFord on Monday and have it checked by their mechanics after which they would let me know what they intend to do.
Now I am worried over what Cargiant would come back with. Given that Cargiant pride themselves over the amounts of checks they perform before selling a car, I am wondering how an automatic car could breakdown so easily.
Appreciate if anyone could advice what I should be doing in this instance. Whom to catch hold of - Cargiant/Ford and what are my legal rights?
Thanks all for taking the time to read my long post.
Edited by: airwind
I am a newbie to this forum and for the past 3 months was a mere spectator gaining knowledge from various member posts. So starting with a BIG THANKS to all the members here who helped me with tons of information about the car.
To give a bit of a background, I have never owned any vehicle in my life up until Dec 2015 where after a lot of searching and careful budget considerations, took the plunge to buy a Ford B Max (Automatic Titanium 1.6cc 62 reg plate 44k miles) over the likes of Hyundai ix20s, i30s, Kia vengas, Citroen picassos, Renault meganes and many more from Cargiant.
I went with Cargiant for my first used car (even though this was just outside the 3 year Ford warranty) as I had heard from many of my friends and from the internet about their wonderful reputation and how they provide peace of mind and in addition how good Fords generally were.
It was a perfect purchase as I liked the car a lot for what all it brought for the £7k price. There was just one minor niggle which I found out after a few weeks of my purchase - famous Judder problem. I wasnt overtly concerned by it as I had read from many forums about many B Max owners experiencing this problem and how it would improve once the car understood my driving style or a worse case scenario Ford's extended warranty on clutch pack/ software update resolving this problem.
Having this in mind and with my busy office schedule, I carried on an usual using this happily for my commute purposes. On monday this week though, my car started making loud screeching noises when I was on the lower gears/speeds. Without taking a chance, I quickly brought the car to a halt on the roadside and called my breakdown recovery agency who towed the vehicle to my house. Even after this, I was under the impression that the car had just thrown some minor niggle and could be easily fixed. I called Cargiant to understand their stance on it who advised me to get it diagnosed by Halfords or a VAT registered garage before they could step in. I though did my own research and found that Ford would cover the transmission related problems under their extended warranty as they were aware of the Judder problem with this car.
I got my breakdown recovery agency to tow the car to a TrustFord dealer yesterday and became confident by their assurances as they seemed to be aware of the problem even before I could explain in full.
I called in later yesterday afternoon just to obtain an update and received the dreadful message stating that my gearbox needed replacement and they wouldnt cover it under the extended warranty and I may need to shell out close to £5k for it. I just couldnt believe my ears as it was just 3 months back that I purchased this wonderful car for £7k and now having to shell out an additional £5k. I just couldnt fathom this and contacted Cargiant about it even though I didnt have much hopes.
Fortunately for now, Cargiant have arranged to recover my car from TrustFord on Monday and have it checked by their mechanics after which they would let me know what they intend to do.
Now I am worried over what Cargiant would come back with. Given that Cargiant pride themselves over the amounts of checks they perform before selling a car, I am wondering how an automatic car could breakdown so easily.
Appreciate if anyone could advice what I should be doing in this instance. Whom to catch hold of - Cargiant/Ford and what are my legal rights?
Thanks all for taking the time to read my long post.
Edited by: airwind