Been using Ford Sync for the time I have owned my BMax – 5 years. I like the emergency assistance aspect and have had very few problems with Sync . Got into the car the other day and the message was EA requires a paired phone. After seeking help on this Forum and trying every suggestion, it will now NOT pair with my phone. Even tried it with my wife’s. Our phones recognise SYNC but when you try to pair it with the code provided on the car screen, both phones do not allow it because there is no prompt on the phone screen. Bluetooth works on our phones because we can send photos to each other by Bluetooth. Somebody said to disconnect the battery temporarily? I thought about the fuse 24 solution but after careful scrutiny of the glovebox fuses I cannot see any fuse 24! Any suggestions please.