[cianpars]

My B Max had the standard 4 year service and MOT at TrustFord 2000 miles ago where I also asked them to change a faulty tyre valve and sensor.

They charged for the work, but did not change the valve (and I know because it was a standard non sensor valve which i had inserted as a temporary measure).

When I took the car back because the sensor system was still not working, they said that they had fitted a faulty valve (even though I know they didn't touch it).

Now 2000 miles later, the front brakes are crunching and I can see it needs both nrw pads and disks. Surely this should have been picked up at the service.

I am left wondering if they just wrote out the invoice without even looking at or touching the car.

 

[Wiggy]

"I am left wondering if they just wrote out the invoice without even looking at or touching the car. "

It wouldn't surprise me in the least. The van i drive at work has been in the local ford dealership for a month, all because they cannot remove one of the injectors and will have to " call in a specialised firm that can do the work ".
If it doesn't involve plugging in a cable and reading what pops up on screen then they have no clue.
Genuine old school mechanics has gone out the window.

 

[Hywel S Wales]

And another thing ... don't go there again !