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Sounds like a disconnected or chaffed wire or programming error. Looks like you will need to return to dealer for a warranty repair.
I haven't come across this problem before with the Focus or the Fiesta, which use the same wiring and technology.

If it were just the radio, I would suggest a hard reset, but as it's the cruise control as well, that probably won't help.

Edited by: cianpars
 
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