3 days to go before the date of delivery for prepping.......................
Get a call from the dealer to say there is a Titanium in a nearby showroom if I want to look at the new 2015 B-MAX model.
Off we go to take a look thinking, well the colour will be wrong but we can check what we are getting and see if any changes in the new model.
First thing I notice - no power button to start the engine.
Next, no stop - start engine.
Next, a key hole for keys to start the engine.
I don't see the active city stop either.
Now I tell the salesman, that if my car is the same i don't want it. The poor salesman (same company but different premises) don't want to get involved so I tell him I must speak to the manager of the place where I placed the order.
To cut a long story short, he, the manager is rather peeved to say the least. I tell him I ordered another B-MAX, identical to the one I currently own and purchased from the same salesman as I did 3 years ago.
In addition, at the salesmans suggestion I had obtaiined a retention certificate for my cherished number and needed to pay £80 for that plus £25 to have the insurance change the car number.
Next day I get an email to offer keyless entry with start button because now Ford have made them a £400 extra, together with stop start and all the extras I previously ordered and he will honour the quoted price.
Or, the car which is nearly at the door at a reduced price.
Needles to say, when I buy a new car I don't take a step down in facilities so I accept the first offer. But that car will not be available until November!
Problem..............my car is due for MOT 26th Sept because they registered it two months before delivery back in 2012. Who will pay for MOT, 3rd year service and any repair/parts which is/are needed?
Satisfaction............ we will because if we took your car in next week we would have had to MOT and service it. So I will arrange MOT etc at our cost and you drive your car until November.
I had told my wife that we had two weeks to find another make of car if we did not have the new B-MAX so I am grateful to the manager who remembered me from back in 2012 as taking the first B-MAX they had had delivered and having to loan me a car for two months whilst we waited for delayed delivery. (There were module problems on the first production)
So, beware if you replace your B-MAX, check that you get at least what you currently have or pay less.
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.